Shipping Policy

Free Worldwide Shipping

Pajamora provides free standard shipping to customers worldwide. No minimum purchase amount is required unless otherwise stated during a specific promotion.

Order Processing

After an order is placed, it must be confirmed, prepared, and transferred to the shipping carrier.

Orders may take longer to process during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once an order has entered processing, changes to the delivery address, product, color, or size may no longer be possible.

Estimated Delivery Time

Our estimated delivery time is 7–10 days after order processing.

Delivery estimates are not guaranteed. Delays may occur because of:

• Customs inspections or import procedures.
• Weather conditions or natural events.
• Carrier service disruptions.
• Public holidays.
• Incorrect or incomplete addresses.
• High seasonal shipping volumes.
• Remote delivery locations.
• Other circumstances outside our reasonable control.

Order Tracking

Tracking information will be provided when available. Tracking activity may take time to appear after the shipping carrier receives the parcel.

Customers are responsible for monitoring tracking updates and contacting the local carrier when delivery assistance is required.

Address Accuracy

Customers must provide a complete and accurate delivery address during checkout.

Pajamora is not responsible for delivery problems caused by:

• Incorrect street addresses.
• Missing apartment or unit numbers.
• Invalid postal codes.
• Incorrect recipient names.
• Incomplete contact information.
• Address changes requested after shipment.

Additional shipping costs caused by an incorrect address may be the customer’s responsibility where permitted by law.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import taxes, duties, or local processing fees.

Unless otherwise stated at checkout, these charges are determined by the destination country and may be the customer’s responsibility. Pajamora does not control local customs authorities or their processing times.

Lost or Delayed Orders

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at support@pajamora.shop.

Please include your order number and delivery information. We will review the shipment and assist with the available resolution.

An order will not automatically be considered lost solely because it arrives after the estimated delivery period.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members or neighbors.
• Contact the local carrier.
• Confirm that the address entered during checkout was correct.

After taking these steps, contact our support team for further assistance.

Damaged Packages

If your package or product arrives damaged, take clear photographs of the packaging and item before disposing of anything. Contact us promptly so we can review the situation.