Return & Refund Policy

30-Day Free Return and Refund Policy

At Pajamora, customer satisfaction is important to us. We offer free returns and refunds within 30 days of delivery, subject to the terms described below.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of the recorded delivery date.
• Be unworn, unused, unwashed, and in its original condition.
• Include its original packaging, labels, and accessories, where applicable.
• Show no signs of perfume, cosmetics, stains, damage, alterations, or excessive handling.
• Be accompanied by valid proof of purchase from pajamora.shop.

For hygiene reasons, items that have been worn, washed, stained, damaged, or otherwise used may not be accepted.

Starting a Return

Before returning an item, please contact us at support@pajamora.shop. Include:

• Your full name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Clear photographs if the item arrived damaged, defective, or incorrect.

Returns sent without prior authorization may be delayed or refused.

Once your request is approved, we will provide the appropriate return instructions. Please do not send a return to the business address unless our customer support team specifically instructs you to do so.

Free Returns

Approved returns made within the 30-day return period are eligible for free return service. Customers must use the return method or shipping instructions provided by Pajamora.

Pajamora is not responsible for items returned using an unauthorized shipping method or sent to an incorrect address.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery. Contact us promptly if your item is damaged, defective, or different from what you ordered.

We may request photographs or additional information to verify the issue. Once confirmed, we may offer a replacement, refund, or another appropriate resolution at no additional cost.

Refunds

After receiving and inspecting your approved return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because Pajamora provides free worldwide shipping.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment preparation. Contact us as soon as possible at support@pajamora.shop.

We cannot guarantee cancellation after an order has been processed or shipped. Once delivered, the order may be returned under this policy.

Exchanges

Direct exchanges may not always be available. The simplest option may be to return the original item for a refund and place a new order for the preferred product, color, or size.

This policy does not limit any mandatory consumer rights provided by applicable law.